all marilupa things are beautifully packed in one of our own special gift boxes and sent out to you wrapped up well with good strong brown paper and string
DELIVERY and order times
all our work is tailor made to each order and will be put in the work schedule immediately that you place your order with us.
you will usually receive your lingerie within 1-3 weeks. rest of the world delivery can take longer depending on where you are.
there can be a waiting list at very busy times but we will be happy to do all that is humanly possible to get your work to you on time if it is for a gift or special occasion. please let us know if this is the case asap and we will burn the midnight oil and arrange for special fast airmail dispatches for you.
we will be happy to arrange express shipping for you if you require it and need your order fast. just send us an email if you want fast track service and we can arrange this with you on an individual basis. our standard shipping costs are as follows:
STANDARD UK £6.00
STANDARD EUROPE £14
STANDARD REST OF THE WORLD £19
replacements and CANCELLATIONS
we will remake and replace your lingerie if it doesn't fit you as long as it is returned to us unwashed unworn and undamaged with tags still attached within 20 days of your receipt of your order . please be careful when trying on delicate items and try all briefs on on top of your underwear for the obvious hygiene reasons.
all marilupa items are tailor made to each individual order. please be careful to be certain you want to order an item to be made before going ahead as we can't offer a refund after the making process has begun.
it takes hours of careful work to tailor make lingerie individually so please make sure that you give us accurate information on your size and your measurements before we begin.
we are human and happy to talk to you at any point during the process,
if you are buying for someone else we will do all we can to help you find out size information and advise on style and return options in each individual case so we all achieve maximum satisfaction and happiness.